Frequently Asked Questions

How can we assist you today?

Answers for guests and property owners. Can’t find it? Our team is one message away.

FAQs · Guests

For Guests

How do I check in?

Check-in is self-serve from 4:00 PM on your arrival date. You will receive a personal entry code before arrival, so there is no front desk and no waiting.

What time is check-out?

Check-out is at 11:00 AM. Late check-out may be available on request, subject to availability.

Are there any service fees when booking direct?

No. Booking directly with KŌZĒ means no platform service fees, which saves you up to 30% compared to other rental platforms.

Is Wi-Fi included?

Yes. Free high-speed Wi-Fi is included at every KŌZĒ property.

Can I reach someone during my stay?

Yes. Our reservations team is available 24/7 before, during and after your stay.

Do you offer a loyalty discount?

Yes. Your second stay at any KŌZĒ property comes with a loyalty discount.

No matches in this section.

FAQs · Property Owners

For Property Owners

What does KŌZĒ handle for me?

Everything from listing creation and dynamic pricing to guest communication, cleaning, maintenance coordination and detailed reporting.

Is there a long-term contract?

No. Our agreements are open-ended with no penalties for ending the partnership, so you stay on your own terms.

How are your fees structured?

Our management fees are among the most competitive in our markets, with full transparency so you always know exactly what you are paying for.

How do you set nightly rates?

We monitor the rental market daily and adjust rates using market data and dynamic pricing tools to optimize your revenue.

How will I know how my property is performing?

You receive regular reports covering occupancy, revenue and guest feedback, giving you full visibility.

Which markets do you operate in?

Canada (Quebec, Ontario, British Columbia), the UAE, and a growing set of destinations in Europe and the Caribbean.

No matches in this section.

Not what you are looking for?

Our team answers around the clock.

Contact us

KŌZĒ Up!